"Her professional approach quickly cut to the core of the problem, resulting in rapid and cost-effective resolution of all disputed issues. I heartily endorse Gina Rae Hendrickson as a mediator of business disputes."
"There was a total breakdown which resulted in an inability for the homeowner association to function. Due to Gina Rae’s efforts, it was possible to move through impasse and to some action oriented agreements."
"Gina Rae’s clear-cut thinking and structured discussion allowed me to discover the overall picture and view the critical elements. I found her approach extremely effective to reaching my desired goals and outcomes."
Quotes are from disputing parties. References are
available upon request.
ADR Specialization
Workplace and Homeowner Associations
EDUCATION
- B.A. Law and Society University of California at Santa Barbara, 1992
- Negotiation Program for Lawyers, Harvard University, 1994
- Certified Neuro-Linguistic Programming Practitioner, Neuro-Linguistic Programming Institute of California, 1997
- Executive Coach for Professional Development, Total Awareness Coaching, 2001
- Certified Mediator, 1989
SUMMARY OF EXPERIENCE
Gina Rae Hendrickson is a well-seasoned mediator and has successfully resolved over a thousand complex mediations since 1989, specializing in resolving workplace disputes. She is a Federal Mediator for the United States Postal Service and Forest Service and State Mediator for the California State Mediation Program.
She teaches mediation and negotiation classes for the Negotiation & Mediation Certificate Program. Gina Rae is a nationally published author and professional speaker about negotiation and problem solving.
PROFESSIONAL
EXPERIENCE
CEO of ACCORD Mediation Services 1989 to present
- Mediated over 1,000 business disputes for businesses including discrimination claims, sexual harassment, wrongful termination, hostile workplace, reasonable accommodation, hardship, and crisis intervention for violence in the workplace, and various homeowner association disputes
- Mediate federal discrimination cases for United States Postal Service as part of EEO Redress Program, since 1997
- State mediator for state employee disputes for entire California region specializing in discrimination claims, sexual harassment, wrongful termination, hostile workplace, reasonable accommodation, hardship, and crisis intervention for violence in the workplace, since 2004
- Negotiation coach for over 450 individuals to develop strategies to negotiate challenging negotiations effectively
- Corporate trainer for conflict management in the workplace
- Lead Instructor, University of California at Santa Barbara Extension Program for the Negotiation & Mediation Certificate Program 1997 to present
- Designed and implemented Negotiation Skills, Intermediate Mediation Skills, Four Phases of Problem Solving, Reframing Communication
PUBLICATIONS AND ACTIVITIES
- Audio CD “Why ‘Nice’ Doesn’t Work & What You Can Do About It” 2006
- Weekly negotiation column in Casa Magazine (2002 to 2004)
- “The Health Hazards of Nice” (Conscious Choice, Feb. 2002)
- "Identify Personal Styles for Better Negotiation" (Pacific Coast Business Times, Jan. 2002)
- “Casting Ballots: Homeowner Associations Beware” (Community Associations Institute, March/April 1999)
- Guest on KEYT and KTMS talk radio, "Why Nice Doesn’t Work: Mastering Decision Making Skills"
PARTIAL CLIENT
LIST
- United States Postal Service
- United States Forest Service
- State of California
- City of Santa Barbara
- Montecito Fire District
- San Luis Obispo County
- County of Santa Barbara
- City of Lompoc
- Raytheon Infrared Operations
- National University
- Hewlett Packard
- Guadalupe Union School District
- 3M Health Information Systems Division
References available
upon request |